The agreement
These terms form an agreement between you and Filoo. If you accept them on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” means both you and it.
Where your organisation has entered into a separate Services Agreement with Filoo, that agreement governs its use of the paid service, and these terms apply to anything it does not cover.
Your account
You need an account to use Filoo. You are responsible for the accuracy of your account details, for keeping your sign-in credentials confidential, and for the activity that takes place under your account.
- Keep your credentials and any second factor secure, and do not share them.
- Tell us promptly if you believe your account has been accessed without your permission.
- Use Filoo only if you are able to enter into a binding contract; Filoo is a business product and is not offered to children.
Workspaces and administrators
Filoo is organised into workspaces. The organisation that creates a workspace administers it: it decides who may join, what permissions members hold, what data is stored, and whether the workspace continues to exist.
If you join a workspace that someone else administers, that administrator can manage your access and the content you contribute to it.
Plans and billing
Filoo offers a free plan and paid plans. Paid plans are billed monthly or annually in advance, per user, at the prices shown on our pricing page when you subscribe.
- Subscriptions renew automatically for the same period unless you cancel before the renewal date.
- Adding users during a billing period may change the amount due for that period.
- Fees are exclusive of taxes, which are added where they apply.
- Cancelling stops future renewals; access continues until the end of the period already paid for.
Refunds are handled under our Refund Policy.
Acceptable use
You may not use Filoo to:
- Break the law, infringe someone else’s rights, or send unlawful or deceptive messages.
- Upload malicious code, or attempt to gain unauthorised access to Filoo, other workspaces, or other accounts.
- Interfere with the operation, integrity, or security of the service, or circumvent its limits and protections.
- Resell or redistribute the service, or use it to build a competing product.
We may suspend access where use of Filoo threatens the security or availability of the service or breaches these terms.
Your content
You keep ownership of the data your team puts into Filoo. You grant us the rights we need to host, process, transmit, back up, and display that data in order to provide the service, including through the AI features you choose to use.
You are responsible for having the right to put that data into Filoo and for how you use it, including under the laws that apply to personal information. Our Privacy Policy explains how we handle information.
Our intellectual property
Filoo, including the software, the interface, and our trademarks, remains our property. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.
Feedback you send us is welcome and may be used to improve Filoo without obligation to you.
Third-party services
Filoo can connect to services operated by other companies, such as email providers and payment processors. Those services are governed by their own terms, and we are not responsible for how they operate.
Availability and changes to the service
We work to keep Filoo available and reliable, but the service may be interrupted for maintenance, updates, or reasons outside our control. We may add, change, or withdraw features as the product develops.
Suspension and termination
You may stop using Filoo and close your account at any time. We may suspend or terminate access if these terms are breached, if fees are unpaid, or if the law requires it.
On termination, your right to use the service ends. Workspace content is removed in the ordinary course as described in our Privacy Policy; export your data before closing a workspace if you need to keep it.
Disclaimers and liability
Filoo is provided as it stands. To the extent the law allows, we exclude warranties that are not expressly stated in these terms, and our liability is limited to the amount you paid for the service in the twelve months before the claim arose.
Nothing in these terms excludes liability that cannot be excluded under the applicable law.
Changes to these terms
We may update these terms as Filoo changes or when the law requires it. If a change is material, we will give notice before it takes effect. Continuing to use Filoo after that means you accept the updated terms. The current version is always available here in the Legal Center.
Questions about these terms
If you have questions about these terms, contact our team and we will help.